Refund
& Return
Policy
We want every ZOLIF order to reach you safely, correctly and in the condition you expect. Here’s how we handle returns, replacements and refunds when something goes wrong.
Fresh food deserves a clear policy.
Because our products are food items intended for consumption, returns and exchanges are generally not accepted after delivery. However, if your order arrives with an issue, we are here to review it and provide an appropriate resolution.
When can we help?
Refunds or replacements may be considered when your delivered order has a genuine fulfillment or packaging issue.
Wrong Product
If you received a product different from the item mentioned in your order confirmation, please report it within the claim window.
Damaged Product
If the product reaches you physically damaged, photographs of the product and packaging may be required for verification.
Tampered Package
If the outer package appears opened, broken, resealed or tampered with during delivery, document the condition before disposing of the packaging.
Missing Items
If one or more items from your confirmed shipment are missing, contact us with the order details and supporting photographs.
Claim Process
A simple verification journey helps us investigate the issue and resolve genuine delivery problems faster.
Check
Inspect your package as soon as it arrives.
Capture
Take clear photographs and an unboxing video.
Report
Contact us within 48 hours of delivery.
Verify
Our team reviews the submitted information.
Claims submitted after 48 hours from delivery may not be accepted. Please keep the original packaging and relevant evidence available until your claim has been reviewed.
What you’ll need
Providing complete information allows our team to verify the issue without unnecessary back-and-forth.
Refund Processing
Once your claim is reviewed and approved, the refund process begins.
Your refund goes back to the original payment method.
Approved refunds will generally be processed within 7 to 10 business days. The actual time for the amount to appear in your account may also depend on your bank or payment service provider.
Non-Returnable Cases
Due to the nature of food products, the following situations are generally not eligible for returns or refunds.
Frequently Asked
A few quick answers to common questions about ZOLIF returns and refunds.
Generally, no. Because food products are consumable and perishable in nature, returns and exchanges are generally not accepted after delivery. Genuine delivery-related issues may be reviewed for a refund or replacement.
Contact us within 48 hours of delivery and provide your order number along with clear product and package photographs. An unboxing video may also help with verification.
Please photograph the package and product immediately and contact us within 48 hours. We will review the evidence and determine whether a replacement or refund can be approved.
Approved refunds are processed within 7 to 10 business days to the original payment method. Bank or payment-provider processing times may vary.
No. Change-of-mind purchases, taste preferences and personal expectations generally do not qualify for refunds or returns.
We care about getting it right.
Every refund or replacement request is reviewed based on the information and evidence provided. The final decision regarding refunds and replacements shall remain with RSD Foods after internal verification.